Terms and Conditions>

1. For the purpose of these terms & conditions the following words shall have the following meanings: (a) “The Company” shall mean Plmbr LTD (b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works and/or supply materials. (c) “The Operative” and/or “The Engineer” shall mean the representative appointed by the Company.

2. The Company reserves the right to refuse, decline or cancel work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated Operative of Company at its discretion.  

3. HOURLY RATE WORK. The total charge to the Customer shall consist of the cost of materials supplied by the Company & the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates. The Customer shall only be charged for the time spent related to the Customer’s work, all other time, personal mobile calls etc. is non-chargeable. 

4. FIXED PRICE WORK shall be given as a firm cost. 

5. The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as hereinafter) by estimates given to the Customer. The Company shall not be bound by any estimates given orally, in which manifest errors occur or that have been voided.

6. Material Collection. Collection of non-stock items is chargeable but: 

(a) Time must be kept to a minimum & reasonable.   

(b) If the collection time is likely to exceed 90 minutes the customer must be informed of the circumstances.   

7. Invoices are due for full payment a fortnight after delivery to the Customer.

8. We reserve the right to impose the following charges to recover the costs of pursuing any late payments, using the following late payment brackets:

(a) £40 for debts of less than £1,000 

(b) £70 for debts between £1,000 and £10,000 

(c) £100 for debts of £10,000 or more 

9. Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.

10. The Customer shall accept sole liability to discharge the Company’s account unless he/she discloses to the Company when initially instructing the Company to carry out work and/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) & receiving a written estimate the name of the third party appears on the written estimate. 

11. If the Customer cancels their instructions prior to any work being carried out or materials supplied, then the Customer shall be liable for any related expenditure. 

12. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 Months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if they fail to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out. 

13. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is: 

(a) Subject to misuse or negligence.   

(b) Repaired, modified or tampered with by anyone other than a Company operative.   

(c) The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.    

14. The company will not guarantee:

(a) Any work in respect of blockages in waste & drainage systems etc.  

(b) Any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer. (Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made)   

(c) Any non-related faults arising from recommended work which has not been undertaken by the company. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.   

(d) Any work where the customer has been notified by the operative either verbally or in writing that it will not be guaranteed.  

15. Where the Company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise. 

16. These terms & conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contact with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions. 

17. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company. Until such time as title in such goods has passed to the Customer: 

(a) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,   

(b) for the purpose specified in (a) above, the Company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.   

(c) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.   

18. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations. 

19. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time. These terms & conditions and all contacts awarded between the Company and the Customer shall be governed and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English law.

20. Each visit will incur a minimum 1-hour charge, unless negotiated otherwise and time thereafter shall be rounded up in 30-minute increments.

21. Estimate visits are not charged.

22. The following charges are in place and enforced at Company discretion:

                       (a) Any works that go past 8 hours during a single day may incur a 50% price increase on labour. 

                       (b) Any works undertaken between the hours of 6pm to 8am may incur a 100% price increase on labour. 

                       (c) Any works carried out on a weekend and bank holiday may incur a 100% price increase on labour. 

                       (d) Any works requested outside of the 15-mile radius of Tring may be subject to Out of Area Charges. 

23. Any discounts or deviations are completely at Company discretion.

24. The Company reserves the right to charge a single hour rate on the customer if any of the following events occur:

(a) If the Customer fails to show up or communicate with the Company, or its representatives, after 20 minutes into the agreed appointment time. (Unless prior consent and access has been given by the Customer for the Company to come do the agreed upon works without their attendance) 

(b) If the Customer cancels their appointment 24 hours before the appointment is due to happen. 

25. Any photos taken by/for the Company can and will be used towards promotion and advertising, a written letter via post or email will be required if you wish to opt out.

26. Estimates issued on and after the publish date of the newest Terms & Conditions are covered under the newest copy of our Terms & Conditions.